Durante Home Exteriors: Locally Serving Nashville and Middle TN With Outrageously Great Customer Service. Iron Clad Warranties. Superb Products. Expert Installation.
Jason Durante, President
Welcome to Durante Home Exteriors. We are an A+ member of the Middle TN and Southern KY Better Business Bureaus. We offer high quality replacement windows, entry doors, siding, composite decks and sunrooms for Nashville, TN and the surrounding Middle TN region.
To request a pressure free in-home, we invite you to get in touch today. Durante Home Exteriors has been offering high quality home improvements since 2001.
Call 615-988-9869 to speak to a friendly LIVE person who can answer any questions or schedule a free estimate.
Durante Home Exteriors is located at 5010 Linbar Drive, Ste 177 Nashville, TN 37211.
Embody Integrity. Be Responsive. Build Trust. Advertise Honestly. Tell the Truth. Be Transparent. Honor Promises. Safeguard Privacy.
These are the gut-wrenchingly stringent hallmarks of what it means for Durante Home Exteriors to be fully accredited with the BBB of Middle TN and Southern KY. There’s 8 of them. We’ve achieved every single one.
Stringent indeed. Most companies don’t make the cut. And it doesn’t even stop there. There’s even more to go.
After these 8 standards are completely met, a fully completed Application for Accreditation still has to be completed, where the BBB Staff:
- Reviews the application
- Researches our business
- Verifies the information presented in the application
- May request additional information
- May request proof of specific information on the application
After the review and verification process is over, the BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards).
Although this process seems like a crystal clear depiction of what torture must be like for a company to endure, we at Durante couldn’t be happier with the process.
That’s because Durante Home Exteriors passed the entire process with flying colors. In fact- Durante not only passed, but we were also awarded an A+ Rating with the Middle TN and Southern KY Better Business Bureaus. And this is the highest possible rating a company can obtain.
Scrutiny, scrutiny and more scrutiny.
That’s the race one must run to obtain the A+ Rating. After you have ran the gambit to become accredited, there are still sixteen grading elements left to go that determine the letter rating of a business. The letter grades range from A+ (highest) to F (lowest). Here are the 16 grading elements that we are judged by:
| 1. Type of Business | 0 to -41 |
| 2. Time in Business | 8 to -10 |
| 3. Competency Licensing | 0 or -41 |
| 4. Complaint Volume | 20 to 2 |
| 5. Unanswered Complaints | 20 to -21 |
| 6. Unresolved Complaints | 10 to 1 |
| 7. Serious Complaints | 15 to 0 |
| 8. Complaint Analysis | 8 to -12 |
| 9. Complaint Resolution Delayed | 0 or -5 |
| 10. Failure to Address Complaint Pattern | 0 or -5 |
| 11. Government Action | 0 to -30 |
| 12. Advertising Review | 0 to -41 |
| 13. Background Information | 5 or 0 |
| 14. Clear understanding of business | 0 or -5 |
| 15. Mediation/arbitration | 0 to -41 |
| 16. Revocation |
Watch this 64 second video about what it means to trust your company to a Trustworthy company like Durante:
Middle Tennessee Customers Trust Their Home to Durante.
Durante locally serves customers throughout Nashville and Middle TN. If you have any questions about products or would like to schedule a free in home estimate, please call our friendly office at 615.988.9869
We offer a feature-packed selection of Replacement Windows and Doors, Vinyl and James Hardie Siding, Composite Deck and Sunrooms/Porch Enclosures. Durante Home Exteriors covers all of Middle TN.
Durante Home Exteriors
615.988.9869
Info@GoDurante.com
5010 Linbar Dr., Ste. 177
Nashville, TN 37211
Click the logo to see our BBB profile.
